FAQ - Frequently Asked Questions

What are the delivery times for your products?

Our deliveries take 3-5 business days


Do you ship internationally?

Yes, we deliver in Europe, America and Africa


Where do we ship your product from?

The shipment is made from Ile de France.


Do you provide product tracking information?

Yes, wait 1-2 days after your purchase and you will receive via email your order tracking information.


Some items from my order are missing, what's happening?

Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will therefore be two deliveries.The rest of the order will most likely arrive shortly.


I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: contact@dialuskin.com and we will send you a similar replacement item as quickly as possible.


Where are you located?

We are located in Ile de France 


I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time.If you still need help tracking your package or if you want to inquire about it, please contact us by email at the following address: contact@dlmcase.com


Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, provided that the claim is made within 14 days of the order date and that the product(s) in question are not on sale. For more information, please read more about our refund policy.