RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
The return of certain types of goods is not allowed. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
Other items for which returns are not allowed:
* Gift cards
* Downloadable software products
* Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CD, DVD, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after its delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also specify whether your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact the issuing company of your credit card, as it may take some time for your refund to officially appear.
Next, contact your bank. The display of a refund is often preceded by a processing delay.
If you have completed all these steps and still have not received your refund, contact us at the following address: contact@dialuskin.com
Discounted or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, discounted or promotional items are not.
Exchanges (if applicable)
We only replace items if they were originally defective or damaged. If you need to replace your item with the same one, please send us an email at contact@dialuskin.com et and send your item to: 14 Boulevard Josephine Baker, Villiers sur Marne, Val de Marne, 94350, France.
Gifts
If the item was marked as a gift at the time of purchase and it was shipped directly to you, you will receive a gift credit for the value of your returned item. Once the returned item is received, a gift voucher will be sent to you by mail.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to themselves to give to you later, we will send the refund to them and they will find out that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: 14 Boulevard Josephine Baker, Villiers sur Marne, Val de Marne, 94350, France.
The shipping costs associated with the return of your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the delivery time of your exchanged product may vary.
If you are shipping an item worth more than 75 €, we recommend using a shipment tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
The return of certain types of goods is not allowed. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
Other items for which returns are not allowed:
* Gift cards
* Downloadable software products
* Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CD, DVD, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after its delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also specify whether your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact the issuing company of your credit card, as it may take some time for your refund to officially appear.
Next, contact your bank. The display of a refund is often preceded by a processing delay.
If you have completed all these steps and still have not received your refund, contact us at the following address: contact@dialuskin.com
Discounted or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, discounted or promotional items are not.
Exchanges (if applicable)
We only replace items if they were originally defective or damaged. If you need to replace your item with the same one, please send us an email at contact@dialuskin.com et and send your item to: 14 Boulevard Josephine Baker, Villiers sur Marne, Val de Marne, 94350, France.
Gifts
If the item was marked as a gift at the time of purchase and it was shipped directly to you, you will receive a gift credit for the value of your returned item. Once the returned item is received, a gift voucher will be sent to you by mail.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to themselves to give to you later, we will send the refund to them and they will find out that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: 14 Boulevard Josephine Baker, Villiers sur Marne, Val de Marne, 94350, France.
The shipping costs associated with the return of your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the delivery time of your exchanged product may vary.
If you are shipping an item worth more than 75 €, we recommend using a shipment tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.